Version 2026-10-17 · Draft pending legal review
Privacy policy
Information we use
We use your name, email, optional profile details and booking history to manage your account and bookings. Owners see your name and booking details, not your email, phone or payment identifiers. Card details are handled by Razorpay and are not stored by Urban Arena.
Messages and security
We send essential account, booking, payment and refund updates. Sessions use protected refresh tokens. We record policy versions accepted at registration and checkout and keep security and administrative audit records.
Website visit counts
We keep anonymous counts of visits to our website: the page, the website that linked to it and whether it was opened on a phone, tablet or computer. We use no tracking cookies and no advertising or third-party analytics. To count each visitor once a day, week and month we use a scrambled code made from the network address and browser details with a random key that is deleted when that period ends; we never store the address or browser details themselves.
Your choices
You can edit your profile and request account deletion from your profile. Financial, booking and audit records are retained where needed for legal obligations, reconciliation and disputes. Contact support to ask about your data.